Requests for refund of "DC" (Store currency) purchased in Royale Online game are evaluated under the following conditions:
The refund request must be for unused "DC" and there must be the amount of "DC" purchased in the user account.
Refund Procedure:
The refund request must be initiated through an appropriate option such as "Support" or "Refund Request" on the Royale Online game platform.
For the successful evaluation of the refund request, the user must provide the following information:
Account information used during the purchase transaction.
Reason for the refund and detailed explanation of the request.
Evaluation of Refund Request:
If the refund request is found to be in accordance with the specified conditions, the transaction will be completed as soon as possible, and the amount of "DC" will be refunded to the user's account.
If any additional documents or information are requested regarding the refund request, they will be requested from the user. Failure to provide these documents may result in the refund request not being processed.
Cancellation or Modification of Refund Process:
The company reserves the right to refuse the user's refund request. A denied refund request will be communicated to the user, and any changes or objections to the request will be evaluated by the user.
Changes or updates to the refund policy will be communicated to users in advance, and a specific transition period will be provided.
Contact Information:
For any questions, suggestions, or complaints related to Royale Online, the following contact channels can be used: